To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
- They must be in original condition (If the product is damaged, we have the right to refuse a refund)
- All products must be unused
- In the original packaging
Please note: Our stock has unique id's so we can confirm the item sent matches the item returned
Are there any charges for return?
- Original shipping charges are non-refundable we will deduct our outbound shipping cost.
- You are responsible for the charges of the return shipping
- If the item returned damaged or unsellable we have the right to refuse a refund.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 7 working days.
Return address: BLACK CAT PC, 48A HOOK LANE, REAR UNIT, BOGNOR REGIS WEST SUSSEX, PO22 8AX, UK